Privacy Policy




The National Human Trafficking Hotline (NHTH) aims to help identify victims of trafficking through reports made by the general public. NHTH is operated by affiliated organisations with legal entities, business processes, management structures, and technical systems that operate in many different countries and cross international borders. This Privacy Policy applies to websites and domains owned or operated by NHTH in South Africa and entities owned, controlled by or affiliated with NHTH. Please note that any privacy statement posted on this website specific to services provided here will apply in addition to this Privacy Policy and in the event of any conflict, this Privacy Policy shall prevail

NHTH’s website is hosted in South Africa. However, all data is processed and stored on servers located in Australia. Data may be processed by being accessed by NHTH teams based in other countries. By completing and submitting your data and communication preferences on this website you are consenting to your data being stored and/or processed in those countries

NHTH collects and uses relevant personal information to create and record reports, inform and serve you and others in connection with NHTH’s activities and initiatives and better understand your needs, having first obtained any required consents. NHTH also files personal information from reports with various government and policing agencies concerned with human trafficking activity and issues along with required filings with data protection authorities, when applicable

The types of personal information you provide to us may include, but not be limited to, your name, address, telephone number and email address


In addition to the information you provide, NHTH may also collect information during your visit to our website through our Automatic Data Collection Tools, which include Web beacons, cookies, embedded Web links, and other commonly used information gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type and language, access times and the address of the website from which you arrived at NHTH’s website. With regard to NHTH’s use of cookies, we use session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Although session cookies are established, they are not capturing any behavioural or personal information, only information that is helpful to the user experience, such as whether the user's browser has JavaScript capability. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies are being used to switch one time messages on and off and to record form completion
You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. If you reject cookies, you may still use our site, but your ability to use some areas of our site, may be limited. The use of cookies by third parties is not covered by this Privacy Policy. We do not have access or control over these cookies. Some third parties use session ID cookies to make it easier for you to navigate our website. Cookies, as well as the other tools listed above, may also collect information about your Internet Protocol (IP) address, clickstream behaviour (i.e. the pages you view, the links you click, and other actions you take in connection NHTH’s website) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse. NHTH may also use some of these Automatic Data Collection Tools in connection with certain emails sent from NHTH and therefore may collect information using these tools when you open the email or click on a link contained in the email


The information NHTH collects from you helps us deliver a consistent and efficient service
For example, NHTH may use your information to
enable you to use the services and support on our website
deal with reported incidents of actual or possible human trafficking made by you on NHTH’s website
comply with applicable data protection laws, including filing personal data breach reports with appropriate supervisory authorities or
carry out other purposes disclosed to you at the time we collect your information, or pursuant to your consent, if applicable. For instance, we may disclose your personal information to an appropriate policing agency if you are a witness to possible human trafficking criminal activity


The use of NHTH’s website is possible without any indication of personal data; however, if you want to use or contribute to certain services available through our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, the website will generally obtain consent from you
NHTH takes the trust you place in us seriously. We follow generally accepted industry standards to protect the personal information you submit to NHTH’s website. To prevent unauthorised access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information NHTH utilises appropriate physical, technical, and administrative procedures to safeguard the information we collect
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see the symbol of either an unbroken key or a closed lock (depending on your browser) at the top or bottom of your browser window


NHTH shall ensure that processing of personal data is limited to what is adequate, relevant and necessary in relation to the purposes for which it is processed
All data is processed by NHTH on one of the following lawful bases - consent, vital interests or legitimate interest. Where your consent is relied upon as a lawful basis for processing data, evidence of opt-in consent shall be kept with your personal data


NHTH does not knowingly collect personally identifiable information from children under the age of thirteen (13) without requiring parental consent and NHTH does not target its websites to such children
Any person who provides information to us represents that they are thirteen (13) years of age or older. We encourage parents and guardians to take an active role in their children's online activities and interests. If you have any questions or concerns in this matter, please contact us on If you believe we have inadvertently collected personally identifiable information from a child under age thirteen (13), please encourage the parent of the child to contact us, and we will provide the parent with an opportunity to review the data inadvertently collected, and further provide the parent an opportunity to have such data deleted and agree to prevent its further use or collection


NHTH retains service providers and suppliers to deliver services and solutions to operate the Hotline. These providers and suppliers include, for example, providers of IT support and automated data storage and processing
Suppliers and service providers are required by contract to keep confidential the information received on behalf of NHTH and may not use it for any purpose other than to carry out the services they are performing for NHTH
NHTH may need to transfer your personal information to our data processor entities in Australia or the USA in accordance with this Privacy Policy for data storage or operational reasons or to satisfy certain requests you make or reasons of vital interest and legitimate interests to NHTH. Your consent to such transfer is a requirement of you providing your information to NHTH
Except as described in this Privacy Policy, NHTH will not share the personal information you provide with third parties without your express permission, unless to respond to duly authorized information requests of police and governmental authorities, comply with any law, regulation, subpoena, or court order, help prevent fraud or criminal activity or to enforce or protect the rights and properties of NHTH or entities owned, controlled by or affiliated with NHTH, protect the personal safety of NHTH employees, staff, contractors or other third parties on property occupied by NHTH or when we believe in good faith that disclosure is necessary to protect your health, safety or liberty or the health, safety or liberty of others


NHTH only keeps data as long as is reasonable and necessary for the relevant purposes of collection and storage. For instance, this may be determined by applicable statutory obligations that may require evidence to be preserved of an individual’s criminal activity or that may require long term engagement and communication with appropriate law enforcement agencies
To ensure that personal data is kept for no longer than necessary, we review our retention periods for personal information on a regular basis. In light of this we have put in place a Data Protection Policy and will regularly review that policy. This policy shall consider what data should/must be retained, for how long, and why


This Privacy Policy may be updated from time to time to ensure that we are complying with latest data protection laws and regulations. The most current version of this Privacy Policy will govern our use of your information on this website


NHTH strives to keep your personal information accurately recorded. We have implemented technology, management processes, and policies to help maintain data accuracy
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or, in certain circumstances, deleted. If there are any discrepancies in the information we provide, please let us know as soon as possible and we will correct them
It is important for you to be aware of the various rights you have in respect of the personal information we hold about you subject to applicable data protection and disclosure laws. These rights include:
The right to request access to the personal information held about you
The right to restrict the processing of personal data
The right to object to the processing of your personal data
The right to withdraw your consent at any time
The right to rectify or, in certain circumstances, erase the data held about you
If you wish to exercise any of these rights or make a complaint on how we have handled your personal data, you can do so by contacting our team on